Privacy

Privacy Notice

SQN Clinical is committed to ensuring that your privacy is protected. This privacy notice sets out how SQN Clinical uses and protects any information that you give when you use our website www.synequanon.com (https://www.synequanon.com) or subscribe to our marketing updates via Mailchimp.

Should we ask you to provide certain information by which you can be identified when using the website, then you can be assured that it will only be used in accordance with this privacy statement.

SQN Clinical may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes.

What we collect
We may collect the following information:

  • Name and company
  • Contact information including email address
  • Demographic information such as postcode
  • Other information relevant to surveys, offers and enquires

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Improving our services
  • We may periodically send promotional emails about latest news, new services, events or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes

We may contact you by email, phone or mail. Subsequently we then may use that information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Currently we operate an ‘implied consent’ policy which means that we assume you are happy with our use of cookies. If you are not happy, then you should either not use this site, or you should delete our cookies once you have visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Cookies on the SQN Clinical website link to Google Analytics – we use this to understand how the website is being used in order to improve the user experience. Your user data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Other information we collect

External web services

We may use a number of external web services on the SQN Clinical website, mostly to display content within our web pages. For example, to show videos we may use YouTube and Vimeo. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content. We cannot prevent the sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

Email tracking

Some emails that we send you have no tracking in at all, for example personal correspondence or emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site and we can track, at an individual level, whether the user has opened and clicked on the email. We use this information to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time.

If you want to be sure that none of your email activity is tracked then you should unsubscribe from the SQN Clinical newsletter and marketing communications.

SQN Clinical uses Mailchimp for email marketing. To read more about their privacy policy:

https://mailchimp.com/legal/privacy

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information – access and correction

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing at DPO@synequanon.com.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting. For example, we may promote products services from our partners as part of our marketing communications. Please let us know if you do not wish this to happen.
  • Customer information will be held by us in both paper form and on our IT systems and will be kept in line with our retention procedures.
  • You may request details of personal information which we hold about you under the General Data Protection Regulation (Regulation (EU)2016/679). If you would like a copy of the information held on you please write to Data Protection Officer at Syne qua non Ltd, Gostling House, Diss Business Park, Hopper Way, Diss, Norfolk, IP22 4GT, UK. Or email the request to DPO@synequanon.com.
  • If you believe that any information we are holding on you is incorrect or incomplete, or you would like your information to be removed, please write to or email us a soon as possible at the above address. We will promptly correct any information found to be incorrect.

This Privacy Notice was issued 09 October 2018

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